Completes understanding of all laboratory processes including registration, test ordering for both internal testing, pathology testing, send out testing, appropriate barcode labeling for all lab specimens including complex send out tests, and insurance, demographic, and diagnosis coding and lab safety.  Recognizes any potential risks for testing to not be performed or safety violations and intercepts and makes appropriate changes. Resolves patient’s complaints and makes recommendations on improvements to the process to avoid repeat issues. Provides training, oversight, review and continually educates Lab Services Technicians to ensure quality processes are followed for lab practices.