Performs secretarial and receptionist duties in the department.

Essential Functions and Job Duties

• Registers patients, enters test orders, cancels, credits, charges, and merges according to physicians’ orders or established laboratory procedures.
• Registers, orders and delivers specimens brought in to department.
• Maintains equipment and work area in a safe, sanitary and well-stocked condition; performs other assigned duties.
  • Performs storeroom duties.
  • Greets, informs, and directs visitors; answers inquiries concerning laboratory services for patients and families.
  • Prints and ascertains that reports are sent as needed.
• Performs follow-up duties.
  • Sorts, files and/or routes reports and messages.
  • Maintains files, procedures and logs.
• Assists in training new or less-skilled personnel; participates in continuing education.
• Communicates and interacts well with co-workers.
• Prioritizes and organizes workload to promote productivity and efficiency.
• Answers main department phone number.  Routes calls and takes messages as necessary.
• Orders and receives pathology specimens when Histology is closed.
• Manages out-patient patient schedule.  Statuses patients for phlebotomy when ready to be drawn.
• Verifies orders placed by patient registration for accuracy.
• Contacts outside providers with critical values and questions about out-patient orders.
• Explains to patients how to collect samples.  Provides containers and instructions to patients.
• Tracks and follows up on incomplete and verbal orders.
• Contacts phlebotomists on the floor about stat draw requests when Phlebotomy Manager is busy.
• Complete laboratory work queues.

Education and/or Other Requirements

• High school graduate or equivalent.

Environmental Factors

• Frequent to continuous exposure to unpleasant or irritating substances.  Exposure to hazardous and/or potentially injurious elements or conditions is considerable.

Physical Demands

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit and move through an office environment.
• Must be willing to work other schedules if needed. Moderate physical exertion, including continuous (70% to 100%) walking, standing, bending, and reaching and frequent lifting of average loads (six to 25 pounds).  Mobility to delivery patient reports to the Physicians’ Plaza office buildings is essential.

Mental Demands

• While performing the duties of this job, the employee will be required to work under pressure with multiple interruptions. 
• Ability to adhere to strict confidentiality requirements.
• Must have reasoning ability and good independent judgment.  Must be able to work under stress and to adapt to changing conditions