Interacts with a variety of hospital personnel, doctors’ offices, patients, and visitors in a manner that enhances delivery of patient care and promotes positive relationships:
- Cooperates with personnel from other departments in a friendly, effective manner.
- Welcomes and directs visitors courteously.
- Answers telephone promptly and identifies unit, self, and job title.
- Uses paging system for physicians, anesthesiologists, and other personnel.
- Uses intradepartmental intercom system.
- Locates surgical personnel upon request.
- Places telephone calls upon request.
- Distributes mail to employee mail boxes.
- Behaves in accordance with hospital guest-relations programs, goals, and MMC Statement of Values.
Processes and communicates information accurately and clearly according to established procedure:
- Discriminates and sets priorities for received information.
- Receives and delivers telephone messages for doctors and residents.
- Receive Anesthesia calls regarding central lines, etc., and route appropriately to CRNA or physicians.
- Delivers emergency and or patient-related telephone messages to personnel.
- Provides appropriate verbal or written information to other departments as necessary.
- Refers requests from news media to Public Relations department.
- Operates pneumatic-tube system correctly.
- Operates hospital computer terminals correctly.
- Operates multi-line phone and several phones efficiently and effectively.
- Operates and maintains normal office machines with care and efficiency.
Performs non-clinical nursing tasks according to policy and established procedure:
- Sends for patients.
- Assembles and imprints OR records with addressograph for patient’s chart.
- Assigns surgical assistants and volunteers to run errands per request.
- Processes patient transfers or admits to the appropriate unit.
- Runs daily schedules for the OR staff and other pertinent hospital departments.
- Runs scheduling reports for physicians and OR staff.
- Calls for x-rays for added cases.
- Runs patient-billing report from Cerner system.
- Provides admitting with patient count based on the OR record of operation.
- Watches patients at front desk while waiting for units to pick up.
- Runs errands, picks up x-rays, and delivers specimens on weekends.
Maintains unit record according to established procedure:
- Completes patient charges for OR and Anesthesia patients during the day of surgery.
- Checks and balances OR record of operation with patient-charge sheet.
- Checks and balances OR and Anesthesia records.
- Completes patient records on Cerner system for ELL and CVOR from previous day by 10 a.m. daily.
- Completes pre-anesthesia evaluation sheets for next-day patients.
Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
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SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
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COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
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QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
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EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.
Requisition services and maintains supplies and equipment for unit according to need and cost-containment objectives:
- Informs medical secretary of needed office supplies in respect to established standard quantities.
- Places supplies in proper location.
- Maintains adequate supplies of required OR forms.
- Completes dietary requisition for surgeons' lounge monthly.
Assists in promoting efficient functioning of the unit in the interest of patient care.
- Complies with hospital and departmental policies, procedures, and behavioral expectations.
- Follows designated lines of communication and authority in department.
- Assists co-workers when time allows.
- Keeps orderly work area.
- Assists in on-the-job instruction to new secretary trainees.
- Rotates shifts for weekend and complete coverage.
- Notifies appropriate OR, AM Admit, Anesthesia, Holding, and Recovery Room staff of all added and canceled cases.
- Attends 65 percent or a minimum of 6 unit-staff meetings per year, whichever number is greater. Seeks excused absence from supervisor when needed. Reviews and signs minutes.
- Attends mandatory inservices.
- Meets punctuality and attendance expectations.
- Consistently utilizes time and resources effectively and efficiently.
- Cooperates with all members of the health care team.
- Maintains personal cleanliness and appearance.
- Enthusiastically supports and participates in planned changes.
- Accepts responsibility for accurate and timely completion of tasks as assigned.
- Discourages gossip with and about others; does not repeat rumors.
Performs secretarial duties and OR scheduling duties according to established procedure and specific instructions of supervisor.
- Schedules cases accurately with pertinent information noted.
- Notifies specialty-resource nurses regarding special equipment and instrument requests.
- Checks scheduling computer for conflicts in scheduling.
- Refers physician’s office complaints to appropriate nursing personnel.
- Confirms scheduling of tentative cases.
- Schedules other departmental services needed (i.e., C-arm from X-ray).
- Notifies Anesthesia department concerning scheduled patients.
- Accurately prepares computerized OR schedule for next day’s surgery.
- Prints preference lists and pick tickets two days ahead of surgery schedule.
- Notifies Sterile Processing of all added cases and the correct charge ticket/pick list number.
- Runs reports to support system accuracy and department.
- Sets up and releases blocks appropriately.
Performs other related work as required or requested.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
